Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item within 14 days of receiving it for an exchange or refund.

How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team (Contact Page) to initiate the return process.
2. Package the item securely and include the original packing slip.
3. Ship the package to the provided address.

Refund Process

Once we receive your returned item, we will inspect it and process your refund. The refund will be issued to the original payment method used for the purchase.

Conditions for Returns

Items must be in new and unused condition with all original tags and packaging. We reserve the right to refuse returns that do not meet these conditions.

Exchanges

If you need to exchange an item, please contact our customer service team. We will guide you through the exchange process.

If you have any questions about our returns and refunds policy, please contact our customer service team at support@thegrandelite.com.